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Leadership Team

John McFerron – President and CEO

John joined Realtime Results in 2014 as Managing Director and was promoted to President and CEO in 2019. In this capacity, John oversees the company’s product recall, software licensing and call center operations. Previously, John spent 20 years in the cable industry including leadership roles with Charter Communications, Suddenlink Communications, Broadstripe, Wide Open West and RCN. While in the cable industry, John served as Executive Vice President – Commercial Operations, Senior Vice President – Customer Care, Vice President of Financial Operations and Director of Regulatory Compliance. Prior to his time in the cable industry, Mr. McFerron was employed for 5 years as a Senior Consultant at Arthur Andersen, LLP in the tax division. John graduated from the University of Missouri with a Masters of Accountancy degree.

Tom Brockhaus – SVP of Business Development
& Client Services

Tom Brockhaus is SVP of Business Development & Client Services at Realtime Results. Tom has over 10 years of product recall experience working with companies across multiple industries. Tom is actively involved in the industry and member of the International Consumer Product Health and Safety Organization. Tom also leads sales and support efforts with the mobile and web-based software, Open Door Solution. Prior to joining Realtime Results, Tom led operations and marketing efforts at Ameritech, Charter Communications, Electronic Data Systems and American Express. Tom earned his undergraduate degree in Communications Management from Missouri State University and an M.A. in Computer Resource Management from Webster University, St. Louis.

Diane Kopitsky – Managing Director

Diane serves as a Managing Director for Realtime Results heading up the Technology Services group. Diane’s key focus is product development and supporting Realtime’s customer base – both internal and external. Before joining Realtime, Diane spent 20+ years with CSI Leasing, Inc., the largest privately held independent technology lessor and was responsible for the company’s IT department including development of a custom application to manage the life cycle of leased assets. Diane is a CPA who spent 4 years with Arthur Andersen’s tax division. She has a B.A. in Economics from Emory University and an M.B.A from Duke.

Kim King – Managing Director

Kim serves as a Managing Director for Realtime Results heading up the Financial Services group. Before joining Realtime, Kim served as accounting manager at Reuters America. In this role, she provided communication cost support for the U.S., Canada and Latin America markets. From 1999 to 2003, Kim served as a cable programming account manager at Charter Communications. In this role, she managed relationships with national cable programmers and conducted a variety of audit work. She has a B.A. degree from the University of Texas at Austin.

Nicole Schlanger – Human Resources Director

Nicole serves as the Human Resources Director for Realtime Results and oversees HR staff and employee groups in a variety of HR roles including recruitment, employee relations, training, compliance, policy creation, benefits administration, event planning and HRIS implementation. Prior to joining Realtime, Nicole served two years as an AmeriCorps VISTA in the Saint Louis area. As a VISTA, she worked with a local nonprofit that provided services to older adults to keep them engaged in the community, help them lead physically and spiritually active lives, and remain safely living in their own homes. Nicole studied Marketing and Management at the University of Central Missouri.

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